Warranty and Terms of Sale
This page explains the general warranty and sale-term position for Granny Flats 4U planning tools, guides, courses, floor plan links, supplier referrals, modular homes and container home enquiries.
Planning tools
Guides, calculators and course materials are educational planning tools. They do not replace professional advice or project-specific approvals.
Supplier products
Third-party plans, supplier products and referred services may have their own warranty or service terms from the seller or provider.
Build work
Any granny flat, modular home or container home build should be supported by a clear written quote, inclusions list and appropriate contract pathway.
1. Scope of this page
This page is a general overview of how Granny Flats 4U treats warranties, sale terms and project responsibilities. It should be read together with the specific quote, invoice, supplier terms, building contract or checkout details that apply to your purchase.
If there is a conflict between this general website page and a signed contract for a specific project, the written project contract should be reviewed first.
2. Consumer guarantees
Products and services supplied to consumers in Australia may come with guarantees under Australian Consumer Law. These rights are separate from any additional warranty offered by a supplier, manufacturer or builder.
General consumer information is available from the ACCC: consumer rights and guarantees.
3. Digital products, courses and calculators
Digital guides, calculators, worksheets and course materials are supplied as planning and education resources. We aim to provide practical, useful documents, but they are not a promise that your project will be approved, financed, built for a particular price or achieve a particular rental return.
- If a file or link does not work, contact us and we will help restore access where possible.
- If a file is incomplete or materially different from the product description, we will review and correct the issue.
- Spreadsheets and calculators rely on the numbers you enter, so all results should be checked before making financial decisions.
4. Plans, drawings and third-party suppliers
Floor plans, model images and concept layouts shown on the website are for comparison and planning unless clearly stated otherwise. They may need to be adapted by a draftsperson, engineer, certifier, builder or council professional before they can be used for a specific property.
Where a plan, product or service is purchased from a third-party supplier, that supplier’s warranty, delivery terms and support process may apply.
5. Modular homes, container homes and build projects
For physical homes, container homes, modular buildings, site works, services, drafting, engineering, certification, delivery or installation, the warranty position should be confirmed in the written quote or contract for that project.
Depending on the work, location, contractor and contract pathway, there may also be statutory requirements or protections. For Queensland building matters, customers can check information from the Queensland Building and Construction Commission.
| Item | What to check before paying |
|---|---|
| Product or model | Exact model name, size, inclusions, exclusions, colour selections and optional extras. |
| Approvals | Who is responsible for council, certifier, engineering, energy rating and other reports. |
| Site work | Foundations, drainage, services, crane access, delivery access, electrical, plumbing and connection costs. |
| Warranty | Warranty period, what is covered, what is excluded, who provides warranty support and how defects are reported. |
| Payments | Deposit amount, progress payments, cancellation terms and what happens if approvals or site conditions change. |
6. Warranty exclusions that may apply
Project-specific warranty documents may include exclusions. Common examples include:
- Normal wear and tear.
- Damage caused by misuse, neglect, impact, storm, flood, fire, pests or unauthorised modifications.
- Problems caused by site conditions, ground movement, drainage, access, services or work carried out by others.
- Failure to follow maintenance, ventilation, cleaning or care instructions.
- Condensation, mould or moisture issues caused by poor ventilation, occupancy conditions or lack of maintenance.
- Client-supplied materials, appliances or third-party products not supplied under the project contract.
7. How to report a warranty or product issue
If you believe there is a warranty or product issue, contact the seller, supplier or builder listed on your quote or invoice as soon as practical. If Granny Flats 4U is your first contact point, provide:
- Your name, phone number and email address.
- Project address or delivery address.
- Order number, invoice, quote or contract reference.
- A clear description of the issue.
- Photos, video or supporting documents.
- Whether the issue is urgent, unsafe or affecting use of the building.
This helps the correct person review the issue and advise the next step.
8. No guarantee of approvals, finance or returns
Information on this website is general in nature. Granny Flats 4U does not guarantee that a project will receive council approval, certification, finance approval, insurance approval, rental income, resale value or a particular investment return.
Before committing to a project, customers should get project-specific advice from the relevant professionals, which may include a certifier, town planner, engineer, builder, finance broker, accountant or solicitor.